Policies | Zeiterion Performing Arts Center

Building

Coat Check

Coat check is available for Z Members in the Bristol County Savings Bank Lounge.

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If you would like to become a Z Member, please click here.

Dress Code

There is no set dress code for the theater, but most patrons dress casually.

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Patron Behavior

The Zeiterion asks guests to maintain reasonable and appropriate behavior at all times.

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Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

If someone is interfering with your enjoyment of an event, please find an usher or the House Manager.

Lost & Found

If you’ve misplaced an item, please contact the box office at (508) 994-2900.

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If you’ve misplaced an item, please contact the box office at (508) 994-2900 in the event the item was left in our Lost and Found. The Zeiterion is not responsible for lost or stolen items.

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Parking

Parking is available at metered and non-metered spots on the streets around the Zeiterion and in the City of New Bedford’s parking garage adjacent to the building.

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The City's garage has accessible parking and may offer a special event rate, cash only. The vehicle entrance is located at the back of the building on Acushnet Ave.

Box Office

Discounts

The Zeiterion offers three ways to save on Z performances:

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Bundle – Purchase tickets to 3 or more Mainstage shows at a time. Use code BUNDLE at check-out.

Card to Culture – For EBT, WIC, and ConnectorCare card holders, directly through the box office.

Groups – Bring a group of 10 or more. Please contact the box office for details.

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Children

Every person attending a performance is required to purchase a ticket, including children and infants.

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Requiring a ticket allows us to track of the number of people at an event in case of emergency. Most shows are appropriate for children 4 and up, please check with our box office if you have a question regarding a particular performance. If a child is acting in such a way as to distract other patrons or the performers, we ask that the accompanying adult escort the child out of the venue until it is appropriate to re-enter.

Fees

Ticket fees may be added to your order, which is standard in the performing arts industry. Since the Zeiterion handles ticket sales independently, our fees are much lower than theaters that use third-party ticketing companies.

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For most tickets, a $6.00 order fee will be added to every order. This fee is NOT per ticket; it is a fee applied to the entire order. A $4.00 ticket fee will be added to most tickets.

Fees help to cover the cost of operating the theater, including administrative/box office staffing and ticketing software.

While fees apply to most performances, fees are waived for select events and low-priced tickets.

Cancellations or Postponements

Tickets are non-refundable and cannot be exchanged unless the event is cancelled or postponed.

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If an event is cancelled or postponed, you will have the option to receive a refund or credit, or you may donate the value of your ticket back to The Z.

A cancellation notice will be posted on this website, as well as:

Box Office Phone: Check the outgoing message at (508) 994-2900.
Social Media: Check our Facebook page here.
Email: A notification will be emailed to ticket buyers. Please check junk/spam/promotion folders.
Phone: We will make our best effort to contact patrons by phone when possible.

Be Aware of Third Party Ticket Sellers

The Zeiterion does not authorize its tickets for resale through third party sellers and does not sell tickets to buyers who seek to resell their tickets.

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The Zeiterion does not authorize its tickets for resale through third party sellers, including eBay, StubHub, TicketMaster, Craig’s List, and other similar websites.

Tickets purchased through sources other than the Zeiterion box office or official website (www.zeiterion.org) may have substantial service fees above face value and are purchased at your own risk. We do not replace fraudulent tickets. Duplicate, counterfeit or altered tickets will not be honored. We reserve the right to cancel orders linked to predatory reselling practices. On occasion, Zeiterion tickets may be sold directly by an artist through their official site or fan club site.

Additionally, the Zeiterion does not sell tickets to buyers who seek to resell their tickets.

The Zeiterion reserves the right to cancel orders and restrict/revoke Zeiterion Membership privileges of any patron found to be in violation of our ticketing limits and policies. At the Zeiterion’s discretion, this may include voiding all of the patron’s current orders and denying any future ticket purchases.

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All Sales Are Final

No refunds, no exchanges, unless the event is cancelled or postponed.

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If you are unable to attend a performance for which you have tickets, please consider giving those tickets to a friend or family member. The Zeiterion does not authorize its tickets for resale through third party sellers.

Ticket Limits

There is a limit of up to 9 tickets for a single performance. To purchase 10 or more tickets for a single performance, please contact the box office at (508) 994-2900 for a group sale.

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A ticket limit helps to ensure fairness in the market and mitigates the possibility of large numbers of seats being stockpiled by third-party sellers. Customers who are not making a group sale but attempt to manipulate or exceed ticket limits may have the entirety of their order(s) for that event cancelled.

At an artist's request, ticket limits may be less than 9 per order for their performance.

Performance

Box Office

The box office is open for ticket sales two hours before a Mainstage performance and one hour before films and performances in the Speakeasy and at Stage Door Live. You can reach the box office by phone at (508) 994-2900 during business hours.

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Late Seating

Latecomers will be seated at the discretion of the artist and Zeiterion staff.

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Late seating can be disruptive to the performer and the audience, which is why latecomers will be seated at the discretion of the artist and Zeiterion staff. Patrons arriving late for a performance may be required to stand at the back of the theater or sit in a pre-designated area of the theater until intermission or an appropriate break allows for seating without disruption to the performance.

Mobile Devices

Mobile devices, such as cell phones and tablets, are allowed in the theater, but we ask patrons to use silent mode and refrain from using them during the performance.

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The noise and backlight of many devices can be a distraction to the artist as well as fellow patrons.

Standing & Dancing

If you are inspired to stand or dance during a performance, the Zeiterion asks patrons to remain at their seats. In accordance with the fire code, all aisles and the stage must remain clear.

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The Zeiterion welcomes all types of theatrical events, concerts and performances to our stage. Depending on the nature of the performance, there may be occasions when patrons are inspired to show their enthusiasm by standing or dancing at their seats, especially when encouraged by the performers. In such instances, we ask patrons to remain at their seats. In accordance with fire code, all aisles and the stage must remain clear. To ensure a safe, enjoyable experience for all, The Z reserves the right to require patrons to return to their seats and/or remain seated.

Disruptive Behavior

The Zeiterion asks guests to maintain reasonable and appropriate behavior at all times.

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Guests using offensive language or engaging in disorderly, disruptive, or illegal conduct, or refusing to comply with a policy or a directive issued by the Zeiterion’s personnel may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss. If someone is interfering with your enjoyment of an event, please find an usher or the House Manager.

Disturbances include, but are not limited to, the following:

Intoxicated, disruptive, illegal and/or disorderly conduct
Fighting or challenging others to fight
Disturbing another guest, Zeiterion employee, volunteer or performer with loud and unreasonable noise or belligerent behavior
Violation of the Zeiterion’s event policies
Violation of the local, state, and federal laws and statutes
Attempting to enter or access the stage or any other restricted area without permission
Throwing, discharging, or launching any liquid or other substance or item
Causing any damage to the property of others or to that of the Zeiterion

Photography

The Zeiterion prohibits cameras, sound recorders, and video equipment at performances.

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Patrons are welcome to take photos from mobile devices before and after a show.

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Accessibility

Accessible Parking and Arrival

Accessible parking is available in the City of New Bedford’s parking garage adjacent to the Zeiterion.

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Each level offers several accessible parking spaces, with elevators to main level. We also welcome drop-offs at the main entrance on Purchase Street.

To arrange assistance with arrival, or concerns about accessing the lobby or theater, please call us at 508-994-2900.

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Service Animals Welcome

Trained service animals are welcome at the Zeiterion.

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A service animal is classified as a dog that is individually trained to do work or perform a service for a person with a disability. Pets are not allowed.

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ASL interpreters

With advanced notice, ASL interpretation and audio description are available.

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With advanced notice, ASL interpretation and audio description are available. For details, please contact Dori Rubbicco, Director of Patron Experience, at drubbicco@zeiterion.org or 508-997-5664 ext. 123.

Audio Listening Devices

Complimentary ear plugs and audio listening devices are available at the box office.

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Audio listening devices, including telecoil (or loop) as a personal device around the neck, are available at the box office.

Please stop by upon arrival or call 508-994-2900.

Safety

Data Security

The Zeiterion will not sell, exchange, trade or provide your name, address, telephone numbers or email addresses to any third party.

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The Zeiterion respects the private and personal nature of information collected in the normal course of business and ticket sales. We will not sell, exchange, trade or provide your name, address, telephone numbers or email addresses to any third party. We will take adequate measures to prevent the theft, loss or misuse of your personal information.

In the event the Zeiterion partners with an outside organization to deliver a performance or experience, we will note what types of data (if any) will be shared in the item description, prior to your making a purchase.

Weapons

It shall be a violation of Zeiterion policy for any person to have in his or her possession any weapon or to introduce any weapon into the Zeiterion, including public access areas.

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It shall be a violation of Zeiterion policy for any person to have in his or her possession any weapon or to introduce any weapon into the Zeiterion, including public access areas. Possession and distribution of weapons also may be governed by specific federal, state and local regulations. The Zeiterion reserves the right to inspect and search persons entering the premises, including hand-carried items. Any item that could endanger public safety is considered a weapon for purposes of this policy. The Zeiterion reserves the right to refuse the entry of any item that could be considered a weapon. Some examples of weapons include, but are not limited to:

Firearms: handguns, rifles, shotguns, and other firearms of all types, air guns, pellet guns, and BB guns
Knives of any kind other than eating utensils
Tasers, stun guns
Fireworks, explosives, or any other dangerous or hazardous devices
Violators of this policy may be subject to ejection from Zeiterion property and/or civil or criminal penalties. EXCEPTION: Sworn law enforcement personnel; private security officers employed and/or contracted by the Zeiterion.