Policies

The Zeiterion is committed to providing a safe and pleasant environment for our patrons, staff and performers. Here are a few things to keep in mind so everyone can enjoy the show:

Building

Coat Check

Coat Check

Due to the limitations of our historic building, the Zeiterion is only able to offer a coat check to Zeiterion supporters inside the private lounge. We apologize for any inconvenience.

Dress Code

Dress Code

There is no set dress code for the theater, but most patrons dress casually.

Box Office

Discounts

Discounts

The Z is pleased to offer a Veterans and Senior Citizen Discount. Veterans and seniors (65+) can save 10% on tickets to select shows with valid ID. Available in person at the box office. The Z is also proud to participate in Mass Cultural Council’s Card to Culture program, the most comprehensive effort of its kind to open doors to arts and culture experiences for low-income families. EBT and ConnectorCare card holders can purchase tickets for $5 each to most events. Available in person at the box office. Come with a group! Groups of 10 or more can save up to 20% on tickets to select shows and no fees. For details, ask the box office about Group Sales. Bundle & Save! Build your own package to experience the shows YOU want – at a discount! Choose from shows marked with the Bundle & Save icon. Then use code BUNDLE at check-out to save 10% with tickets to 3 or more eligible events. Please note: discounts must be applied at time of purchase. Discounts are not available retroactively.

Children

Children

Every person attending a performance is required to purchase a ticket, including children and infants.

Fees

Fees

Like most performing arts venues, processing and convenience fees may be added to each Zeiterion order.

Cancellations or Postponements

Cancellations or Postponements

Buy with confidence! If an event is cancelled or postponed, you will have the option to receive a refund or credit, or you may donate the value of your ticket back to The Z.

No Scalping

No Scalping

The Zeiterion does not sell tickets to patrons who seek to resell their tickets.

Be Aware of Third Party Ticket Sellers

Be Aware of Third Party Ticket Sellers

The Zeiterion does not authorize its tickets for resale through third party sellers, including eBay, StubHub, Craig’s List, etc.

All Sales Are Final

All Sales Are Final

No refunds, no exchanges, unless the event is cancelled or postponed.

Ticket Limits

Ticket Limits

There is a limit of 9 tickets for each show at the Zeiterion.

Performance

Box Office

Box Office

The box office opens 2 hours before each performance on show days. You can also reach the box office by phone during business hours during the week.

Late Seating

Late Seating

Latecomers will be seated at the discretion of the artist and Zeiterion staff.

Mobile Devices

Mobile Devices

Mobile devices, such as cell phones and tablets, are allowed in the theater, but we ask patrons to use silent mode and refrain from using them during the performance.

Standing & Dancing

Standing & Dancing

If you are inspired to stand or dance during a performance, the Zeiterion asks patrons to remain at their seats, keep the aisles clear, and refrain from congregating near the sides or front of the stage.

Disruptive Behavior

Disruptive Behavior

The Zeiterion asks guests to maintain reasonable and appropriate behavior at all times.

Patron Behavior

Patron Behavior

The Zeiterion encourages respectful and appropriate language and behavior from all patrons at performances.

Lost & Found

Lost & Found

If you’ve misplaced an item, please check with the House Manager or box office.

No Cell Phones

No Cell Phones

Cell Phones and other electronic devices are prohibited. Noises from electronic devices are highly distracting to the performers so please make sure they are turned off.

Accessibility

No Pets

No Pets

Pets are not allowed, with the exception of trained service animals.

ASL interpreters

ASL interpreters

With advanced notice, ASL interpretation and audio description are available.

Restroom

Restroom

An accessible restroom is located on the main floor near the ladies’ room.

Parking

Parking

Accessible parking is available in the city’s garage adjacent to the theater.

Audio Listening Devices

Audio Listening Devices

Complimentary ear plugs and audio listening devices are available at the box office.

Safety

Data Security

Data Security

The Zeiterion will not sell, exchange, trade or provide your name, address, telephone numbers or email addresses to any third party.

Weapons

Weapons

It shall be a violation of Zeiterion policy for any person to have in his or her possession any weapon or to introduce any weapon into the Zeiterion, including public access areas.

Data Privacy

Data Privacy