Welcome Back! | Zeiterion Performing Arts Center

COVID-19 PANDEMIC SAFETY POLICY & PROTOCOLS

Effective January 1, 2022, and until further notice, The Z now requires ALL attendees to provide documentation demonstrating full vaccination against the COVID-19 virus OR documentation of a negative COVID-19 test (PCR test within 72 hours or antigen test administered by a provider within 24 hours of the show that you are attending). Photo ID is required for ages 18 and older. The same is expected of all Zeiterion staff, event personnel, and volunteers.

Additionally, we require properly fitting masks or facial coverings. Per CDC guidelines, masks are not required for children under 2 years of age.

Proof of vaccination or a negative test as described above will be required for all ages before entering any Zeiterion indoor venue. We accept physical vaccination cards as well as clear digital images of vaccination cards on a mobile device. We will communicate how these requirements will be managed and what to expect in an email before your next visit.

If you are experiencing symptoms or have recently been exposed to someone with COVID-19, please stay at home and contact our box office for accommodations. All tickets are now exchangeable for another Zeiterion performance within the season. You can find details in TICKET OPTIONS below.

If you or someone you love needs information on how to attain a COVID-19 vaccination, information can be found here or you can call 1-800-232-0233.

We will continue to evaluate and update these policies as the situation evolves.

Ticket Options

To further support our community’s well-being and in recognition of the many uncertainties due to the pandemic, all tickets are now exchangeable for another Zeiterion performance within the season. Our intention is that greater flexibility will help further discourage attendance at a presentation by anyone with symptoms or potential exposure. We also want to support those who are providing care to someone who is ill by allowing easier exchanges. Our box office staff is ready to make the accommodation you need.

If you have tickets to postponed or cancelled shows, please let the box office know if you’d like to keep, exchange, donate or refund your ticket(s).

For rescheduled and future performances, please rest assured you can buy your tickets with confidence. If a show is cancelled or postponed for any reason, you will always have the option for a refund or credit to another show.

Give us a call

Box Office

Hours

Sun:

Closed

To

Mon:

Closed

To

Tues:

11am

To

5pm

Wed:

10am

To

5pm

Thurs:

10am

To

5pm

Fri:

10am

To

5pm

Sat:

10am

To

3pm

Box office now located on the corner of Purchase and Spring Streets.

684 Purchase Street
New Bedford, MA 02740

508.994.2900

Health & Safety

The Z wants to ensure we can continue to gather safely. ALL attendees must provide documentation demonstrating full vaccination against the COVID-19 virus OR documentation of a negative COVID-19 test (PCR test within 72 hours or antigen test administered by a provider within 24 hours of the show that you are attending). Photo ID is required for ages 18 and older. Ticket buyers accept responsibility that the people for whom they are buying tickets will also adhere to these guidelines. Should you have any questions, please contact the box office. We appreciate your help in keeping fellow patrons, staff, artists and our community safe!

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CLEANING AND AIR QUALITY

Frequent, rigorous cleaning procedures following CDC guidelines.
High traffic areas and frequently touched surfaces (like doorknobs, railings, and restrooms) are sanitized with increased frequency.
Hand-sanitizing stations have been installed throughout the theater.
MERV-13 air filters and UVGI lights are used to optimize air quality inside our venues. UVGI for HVAC systems is a disinfection method that uses short-wavelength ultraviolet light to destroy harmful micro-organisms in the air and disinfect duct work. MERV stands for Minimum Efficiency Reporting Value. A MERV 13 filter catches 90% or more of air particles, removing allergens, pollution, viruses, and bacteria from indoor air.

TICKET INFORMATION

We encourage you to purchase your e-tickets online before the show.
On-site ticket sales may not be available at shows.
All tickets are now exchangeable for another Zeiterion performance within the season. Our intention is that greater flexibility will help further discourage attendance at a presentation by anyone with symptoms or potential exposure. We also want to support those who are providing care to someone who is ill by allowing easier exchanges. Our box office staff is ready to make the accommodation you need.
Ticket options for postponed performances: If you have tickets to postponed or cancelled shows, please let the box office know if you’d like to keep, exchange, donate or refund your ticket(s).

TOUCHLESS ENVIRONMENT

All tickets will be e-mailed to reduce touchpoints. These e-tickets may be printed or displayed on a mobile device.
The sale of food and drink may be minimized or eliminated.
All sales will be credit card only to create a touchless payment environment.
Playbills will be exclusively digital.
Select doors may be propped open.
We encourage all guests, staff, and volunteers to wash their hands frequently or to use the hand sanitizer stations located throughout the theater.

FACE COVERINGS AND MASKS

Well-fitting face masks covering both nose and mouth are required for all guests regardless of vaccination status.
Guests must continue to wear their face covering while in their seat.

HEALTH AND SAFETY SCREENING

The Z requires all attendees provide documentation demonstrating either full vaccination against the COVID-19 virus OR a negative COVID-19 test, as outlined above.
If you are experiencing symptoms or have recently been exposed to someone with COVID-19, stay at home and contact our box office for accommodations.

Patron Code of Conduct

For the safety of our audience, staff, volunteers, and performers, all guests should self-monitor their health prior to arriving. We ask that you stay at home if you are sick or have been in contact with anyone who is sick or has been sick within the last 14 days. Please contact the box office; they are ready to make the accommodation you need.

We require all patrons to adhere to this social contract as outlined below. Those who don’t will not be granted admission or will be removed from the event.

SOCIAL DISTANCING

Shield guards have been installed in areas where guests and concessions staff come into close contact.
You may be asked to take your seats early to avoid congestion.
Remain in your ticketed group before, during, and after the performance.

STAFF & VOLUNTEER PROTOCOL

All staff and volunteer ushers have been trained on all health safety strategies and policies.
Staff and volunteer ushers will wear masks at all times and are fully vaccinated against the COVID-19 virus or submitted proof of a negative COVID-19 test.

WHAT TO EXPECT WHEN YOU ARRIVE & DURING THE SHOW

Entering the Lobby

Well-fitting face masks covering both nose and mouth are required for all guests regardless of vaccination status.
Face coverings must be worn at all times while in your seat.
To expedite our safety screenings as you enter, please bring minimal personal items with you.

Entering the Theater

Proceed to check-in for e-ticket scanning and vaccination/negative COVID test screening.
An usher will lead you to your seating area.
Follow all entrance, seating and exit instructions.
Playbills will be issued digitally.
Zeiterion Lounge and coat check are not currently offered.

During the Show

Remain in your ticketed group before, during, and after the performance.
Face coverings must be worn at all times while in your seat.
Limited concessions available.

After the Show

All audience must exit as soon as the show ends.
You may be asked to exit the theater in a prescribed order.
No lingering or congregating will be permitted.
No gathering to meet casts or crew will be permitted.

REOPENING FAQ

To ensure the safety of those who work at and visit our venues, we’re implementing several changes to provide the best performing arts experience. We have created protocols and safety measures and we are confident that we will have a comprehensive plan that meets government prescribed practices. we will continue to evaluate on a regular basis and upgrade as new and better products and practices are developed.

MaKE AN IMPACT

Will you join our community of amazing supporters with a donation today? Your support will allow The Z to be the space for healing, connecting, and learning that is so essential as we move forward together. A gift in any amount makes an impact.

Learn More Donate

WHILE THE THEATER was DARK, OUR LIGHTs STILL SHINEd!

While the Zeiterion was dark during the Covid-19 closure, we were taking care of New Bedford’s beloved theater in lots of ways. From cleaning the historic Czechoslovakian gut-glass chandelier, to examining restoration efforts in the 1980s to reveal the original paint colors and design from 1923. Our paint expert is happy to report the restoration choices in the 80s honored the theater’s original elements!